![]() We are constantly researching computer issues and learning new skills, the encryption virus prevention and removal being one of them. We work together as a team to solve and prevent computer problems, so when you hire us, you are getting an entire team of problem solvers and computer experts all educated at SAIT. You are a getting an entire group of techs at your back that are constantly learning and upgrading our computer repair and virus removal skills. You may only see one tech, but you are getting much more. You get more than the skills and knowledge of your one IT support tech at Ducktoes. Using guidance learned from Bleeping Computer, we have actually decrypted certain strains of the encryption virus ourselves without paying the ransom. and software, a total computer genius) and an incredible onsite tech with our onsite IT support too).ĭucktoes can help your unlock your files. He’s a brilliant soft spoken senior laptop tech (he specializes in hardware and circuitry, soldering and electronic circuits etc. Once the files were decrypted, we removed the encryption virus and returned the computers and reinstalled everything to the network. He can get data off a stone and remove viruses in a twinkle of an eye.) Here’s another blog post about how I personally saved a law office from a encryption virus in 2014 before most computer IT support companies even knew what encryption viruses were. (Another awesome senior tech, our data recovery and virus removal specialist. Then he decrypted all the encrypted files on the computers and hard drive. Yet one of my techs, Garett Belkie, was able to install a Tor browser and retrieve the code that way. I had already paid the money and worried I might not be able to retrieve the decryption code since the cybercriminal’s websites had vanished. They are entrepreneurs in a pioneer sector.īack at the shop, we paid the ransom and then discovered that the websites to communicate with and pay the encryption virus creators had disappeared. They are a legitimate business and not involved in any way with the cyber-criminals. They don’t have the helmet yet.īitNational only does the currency exchange to and from bitcoin. Here’s Jason in a NASA suit demonstrating how bitcoin is going to take off. Whenever we remove viruses from an encrypted computer, we have to make sure the infected computers are in quarantine on their own separate network, because the virus spreads quickly. Don’t remove the infection before you get the contact info of the cybercriminals so you can pay the ransom if you need to. I brought the computers to the shop and put them in quarantine and we were able to remove the infection. Two others had started to be infected but the files had not been encrypted yet. Two computers and the external hard drive were infected. Upon arrival, I turned off the router so the virus would not spread further and assessed the damage. When Colin called me to tell me what was going on, I immediately drove to the clients’ office. His immediate remote call and quick thinking saved them many files.Īt the time I was picking up parts at our wholesale parts supplier. Colin told the clients to turn off their computers immediately. The virus had changed all the Word and Excel files to the mp3 file format making them impossible to open. He recognized the encryption virus since we’ve dealt with it many times before. He went into one of their computers remotely to check the situation out and saw the encrypted files. Human dynamo and very personable manager Colin Forrest immediately went into action. They thought they were just missing a program and because of that the the files wouldn’t open. ![]() Not understanding what was going wrong with their computers, the clients called Ducktoes. ![]() ![]() But in this case, I totally understand.Įncryption virus comes as an email attachment. If no one ever paid the ransom, the cyber-criminals would stop creating and spreading the viruses. If not absolutely necessary, I don’t recommend paying the ransom for decryption. They couldn’t even remember what all the files were, much less recall the content. They thought they could not successfully operate their business without de-crypting the files, since it would have been exorbitantly expensive or impossible to manually remake them all. 40.ĭucktoes has again helped a client (web design and SEO client, not IT client) recover their files encrypted by an encryption virus. If you do get the virus, please turn off all your computers immediately and call us at Ducktoes. Please back up all your files every week or so and then detach the backup drive. Note: To avoid the encryption virus, please don’t open attachments on emails that are generic or suspicious in anyway.
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